Right of Withdrawal

Information on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods. Where several goods forming part of a single order are delivered separately, the period begins upon receipt of the last item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, for example by email or letter, at:

Tansy GmbH
Bockenheimer Landstraße 17–19
60325 Frankfurt am Main
Germany
Phone: +49 176 57773935
Email: info@tansykids.com

You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract in full, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option. Additional costs resulting from your choice of a more expensive shipping method will not be reimbursed. Reimbursement will be made without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal.

We will use the same means of payment for the reimbursement as you used for the original order, unless expressly agreed otherwise. You will not incur any fees for the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is earlier.

You must send back or hand over the goods to us no later than fourteen days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before that fourteen-day period has expired.

You bear the direct costs of returning the goods. You are liable for any diminished value of the goods only if it results from handling beyond what is necessary to establish their nature, characteristics and functioning.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete the following form and send it to us by email or post. Use of this form is voluntary.

To:
Tansy GmbH
Bockenheimer Landstraße 17–19
60325 Frankfurt am Main
Germany
Email: info@tansykids.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

__________________________________________________

Ordered on (*) / received on (*): _______________________

Name of consumer(s): _______________________

Address of consumer(s): _______________________

Date: _______________________

Signature (only if this form is submitted on paper): _______________________

(*) Delete as appropriate.