Returns

If you would like to return an item, you may request a return within 14 days from delivery of the last item in your order. All items must be sent back unworn, unwashed and with original tags on.

If an item has been handled beyond what is necessary to inspect it, we may deduct any resulting loss in value from your refund.

We will arrange a prepaid DHL return shipping label for returns from the EU, UK, Switzerland and Norway. The applicable return shipping fee is determined by the country of return, and the return shipping fee will be deducted from your refund. 

Alternatively, you may arrange return shipping independently using a tracked delivery service. In this case, please contact us at info@tansykids.com for the address and return instructions.

We are unable to offer a prepaid DHL return shipping label for returns outside the EU, UK, Switzerland and Norway. Therefore, the customers outside these regions are responsible for arranging their return shipping.

For faulty or incorrect items, we will cover the return shipping costs.

Where customs documentation is required, please clearly identify the shipment as “returned goods” and follow the return instructions provided by us.

We do not currently offer exchanges. If you would like a different size, colour or style, please return the unwanted item and place a new order separately.

How to start a return

To request a return, log in to your customer account, select the relevant order and click "Request return".

Alternatively, you can email us at info@tansykids.com with your order number.

Once we receive your request, we'll provide return instructions and, where applicable, details of your prepaid DHL return label.

Refunds

Once your return has been received and inspected, we will process your refund to the original payment method. Refunds are usually processed within 14 days after we receive the returned goods.

For partial returns, original delivery charges are generally non-refundable. If your order originally qualified for free delivery but the value of the items you keep falls below the applicable free delivery threshold, we may deduct the standard delivery charge from your refund.

Faulty or incorrect items

If you receive a faulty or incorrect item, please contact us at info@tansykids.com as soon as possible, including your order number and photos of the issue.

If the item is confirmed to be faulty or incorrect, we will offer a replacement, repair or refund and will cover the return shipping costs.