Delivery

We ship from Germany with DHL. We aim to dispatch orders within 1-3 working days after your order has been placed. 

Germany

We offer free shipping within Germany on orders of €100 or more.

For orders below €100, a flat shipping fee of €5.95 applies.

Estimated delivery time: 1-3 working days.

European Union

We offer free shipping within the European Union on orders of €200 or more.

For orders below €200, a flat shipping fee of €14.95 applies.

Estimated delivery time: 3-7 working days.

United Kingdom

We ship Delivered Duty Paid to the United Kingdom, so applicable import duties and taxes are included and there should be no additional import charges on delivery.

We offer free shipping to the United Kingdom on orders of £200 or more.

For orders below £200, a flat shipping fee of £14.95 applies.

Estimated delivery time: 6-8 working days.

Switzerland

We ship Delivered Duty Paid to Switzerland, so applicable import duties and taxes are included and there should be no additional import charges on delivery.

We offer free shipping to Switzerland on orders of CHF 350 or more.

For orders below CHF 350, a flat shipping fee of CHF 14.95 applies.

Estimated delivery time: 6-8 working days.

Norway

We offer free shipping to Norway on orders of NOK 2,300 or more.

For orders below NOK 2,300, a flat shipping fee of NOK 199 applies.

Applicable Norwegian VAT and import requirements will be handled in accordance with the rules applying to your order and will be shown at checkout where applicable.

Estimated delivery time: 6-8 working days.

United States

We offer free shipping to the United States on orders of $350 or more.

For orders below $350, a flat shipping fee of $29.95 applies.

We ship to the United States Delivered Duty Paid. Import duties are included, so you will not be asked to pay additional import duties when your parcel is delivered. 

Delivery times may vary depending on the destination and customs processing.

Rest of the World

We currently offer tracked international shipping to selected destinations. The availability of shipping to your country will be confirmed at checkout.

A flat international shipping rate of €34.95, or the equivalent shown in your checkout currency, applies.

Unless expressly stated otherwise at checkout, orders delivered outside the European Union may be subject to local taxes, customs duties, import VAT, customs clearance fees, handling charges or other charges imposed by the destination country.

These charges are the responsibility of the recipient and are not included in our shipping rate.

Customs rules and import charges vary between countries and are outside our control. If you are unsure about the charges that may apply to your order, we recommend contacting your local customs authority before placing your order.

Refused or Uncollected Deliveries

If a delivery is refused, not accepted or not collected and is returned to us, the customer will be responsible for any additional costs incurred as a result, including return shipping, customs duties, import VAT, clearance charges and courier fees.

Returns

If you would like to return an item, you may request a return within 14 days from delivery of the last item in your order. All items must be sent back unworn, unwashed and with original tags on.

If an item has been handled beyond what is necessary to inspect it, we may deduct any resulting loss in value from your refund.

We will arrange a prepaid DHL return shipping label for returns from the EU, UK, Switzerland and Norway. The applicable return shipping fee is determined by the country of return, and the return shipping fee will be deducted from your refund. 

Alternatively, you may arrange return shipping independently using a tracked delivery service. In this case, please contact us at info@tansykids.com for the address and return instructions.

We are unable to offer a prepaid DHL return shipping label for returns outside the EU, UK, Switzerland and Norway. Therefore, the customers outside these regions are responsible for arranging their return shipping.

For faulty or incorrect items, we will cover the return shipping costs.

Where customs documentation is required, please clearly identify the shipment as “returned goods” and follow the return instructions provided by us.

We do not currently offer exchanges. If you would like a different size, colour or style, please return the unwanted item and place a new order separately.

How to start a return

To request a return, log in to your customer account, select the relevant order and click "Request return".

Alternatively, you can email us at info@tansykids.com with your order number.

Once we receive your request, we'll provide return instructions and, where applicable, details of your prepaid DHL return label.

Refunds

Once your return has been received and inspected, we will process your refund to the original payment method. Refunds are usually processed within 14 days after we receive the returned goods.

For partial returns, original delivery charges are generally non-refundable. If your order originally qualified for free delivery but the value of the items you keep falls below the applicable free delivery threshold, we may deduct the standard delivery charge from your refund.

Faulty or incorrect items

If you receive a faulty or incorrect item, please contact us at info@tansykids.com as soon as possible, including your order number and photos of the issue.

If the item is confirmed to be faulty or incorrect, we will offer a replacement, repair or refund and will cover the return shipping costs.